At Scent Orchard, we strive to provide you with the best shopping experience and ensure your satisfaction with our products. Our refund and exchange policy is designed to make the process hassle-free. We offer a no-questions-asked refund policy. While not mandatory, sharing your reasons for the return/exchange is greatly appreciated. Your feedback will assist us in improving our products and services.
Please take a moment to familiarize yourself with the following guidelines:
Refund and Exchange Process
1. Initiating Refund/Exchange:
If you wish to initiate a refund or exchange, kindly follow these steps:
– Repack the product securely, ensuring it meets the parameters of fragile packing.
– Use a registered courier service to send the product back to us.
– Contact us via WhatsApp at 0324-9860424 to inform us about your intention to return the product. While it’s not mandatory to state the reason, we appreciate it if you share your feedback, as it helps us improve our store.
2. Product Condition:
The returned product must be in its original, unused condition. We understand that a few sprays for testing purposes are acceptable.
3. Timeframe:
A refund request can be made within fifteen (15) days of the original purchase date.
4. Refund Options:
Once we receive the returned product and verify its condition, we will process your refund. You have the option to choose between a direct bank account transfer or digital wallet options such as Easypaisa or JazzCash for the refund.
5. Exchange:
If you wish to exchange the product for another item, only the courier charges for the exchange will be borne by you.
6. Contact Us:
Prior to sending the product back, please send us a message on WhatsApp at 0324-9860424 to inform us of your intention. This helps us streamline the return process.
7.No Questions Asked:
We understand that circumstances may vary. Rest assured that we offer a no-questions-asked refund policy. However, your insights will help us enhance our offerings.